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Thank you for choosing our Baltimore freight and logistics services. We are committed to delivering your load safely, on time, and with the highest level of professionalism.

 

Service-Based Business

As a freight transportation and logistics provider, services are scheduled, dispatched, and fulfilled based on agreed booking terms. Because transportation services involve labor, fuel, equipment allocation, and scheduling, refunds are handled on a case-by-case basis.

• Cancellations

  Before Dispatch: If a shipment is canceled before a driver or equipment has been dispatched, a full or partial refund may be issued, minus any administrative or scheduling fees.

• After Dispatch: If cancellation occurs after dispatch, charges may apply for mileage, labor, fuel, and reserved equipment time. Refunds in these cases are limited. Service Issues 

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If there is a service issue such as:

• Missed pickup due to company error

• Significant delay caused directly by our team

• Failure to provide agreed services

Please notify us within 48 hours of delivery or scheduled service. We will review the matter promptly and determine appropriate compensation or partial refund if applicable.

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Non-Refundable Situations

Refunds will not be issued for:

• Delays caused by weather, traffic, road closures, or force majeure events

• Incorrect shipment details provided by the customer

• Changes made after confirmation

• Issues outside of our operational control

• Damages & Claims

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All damage claims must be:

• Reported within 24 hours of delivery

• Supported with documentation and photos

Claims will be reviewed in accordance with applicable freight liability laws and insurance policies.

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Processing Refunds

Approved refunds will be processed within 7–10 business days using the original payment method unless otherwise agreed.

 

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For refund requests or service concerns, please contact:

Phone: 443 -306 -1314

Email: L.T.Ctransportation0812@gmail.com

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